Last updated: January 1, 2025
These Terms of Service ("Terms") constitute a binding legal agreement between Kinderpedia SRL, a company incorporated under Romanian law with registered offices in Bucharest, Romania ("Kinderpedia", "we", "us", or "our") and the entity that subscribes to the Kinderpedia platform ("Customer", "School", or "you").
By creating an account, activating a subscription, or authorizing staff members to access the Kinderpedia platform, the Customer accepts these Terms on behalf of the subscribing organization. The individual completing the registration process represents and warrants that they have authority to bind the Customer to these Terms.
These Terms apply to the use of the Kinderpedia school management platform, mobile applications, APIs, and related services (collectively, the "Service"). Use of the kinderpedia.tech website is subject to these Terms to the extent applicable.
If you do not agree to these Terms, you may not use the Service. These Terms should be read alongside our Privacy Policy and Cookie Policy, which are incorporated by reference.
Kinderpedia provides a cloud-based school management and student information platform designed for K-12 educational institutions. The Service includes, depending on the subscription plan selected: student information management, attendance tracking and reporting, gradebook and assessment tools, parent communication portal and mobile application, timetable and scheduling management, billing and fee collection, document storage, and behavioral and pastoral record management.
Features available to the Customer are determined by the subscription plan in effect at the relevant time. Kinderpedia reserves the right to modify, add, or discontinue features with reasonable notice to Customers. Material changes to core functionality will be notified at least 30 days in advance.
The Service is provided as software-as-a-service hosted on infrastructure maintained by Kinderpedia and its infrastructure sub-processors. The Customer does not acquire any software license, source code, or on-premises deployment rights under these Terms.
To use the Service, the Customer must designate at least one School Administrator account. The School Administrator is responsible for managing user access within the subscribing school, including creating and deactivating accounts for staff members, parents, and student users.
Customers are responsible for maintaining the security and confidentiality of all account credentials associated with their subscription. You agree to notify Kinderpedia immediately at support@kinderpedia.tech if you suspect unauthorized access to your account or any security breach affecting the Service as used by your school.
Each user account must be associated with a real individual. Shared credentials — accounts used by multiple people — are not permitted. The Customer is responsible for ensuring that all users access the Service only through their own individual accounts.
The Customer represents and warrants that it will use the Service only for the management of educational activities at the school(s) named in the subscription agreement and will not use the Service for commercial purposes other than as expressly permitted by these Terms.
Kinderpedia offers subscription plans priced on the basis of student enrollment count, as described on our pricing page at kinderpedia.tech/price.html. The applicable plan and pricing are confirmed in the Order Form or subscription activation email sent to the Customer at the time of purchase.
Annual subscriptions are paid in advance for the subscription year. Monthly subscriptions are paid in advance for the subscription month. Pricing may be adjusted at renewal; Kinderpedia will provide at least 60 days' notice of any price changes before the renewal date.
Payment is due on the date specified in the invoice or Order Form. Invoices unpaid after 30 days of the due date will incur a late payment fee of 0.5% per month on the outstanding balance. Kinderpedia reserves the right to suspend access to the Service for accounts with invoices outstanding beyond 45 days of the due date, with 7 days' prior notice to the Customer's account administrator email address.
All prices are stated exclusive of VAT unless otherwise specified. Romanian VAT (currently 19%) applies to subscriptions for customers with a Romanian billing address unless the Customer provides a valid VAT identification number for reverse charge purposes. For Customers in other EU member states, the reverse charge mechanism applies where a valid VAT registration number is provided.
Payment by bank transfer or card is accepted. Bank transfer details are provided on invoices. Card payments may be made through the customer portal at kinderpedia.tech. Card payment processing is handled by Stripe, Inc. under Stripe's own terms and privacy policy.
Annual subscriptions are non-refundable after the 14-day period following the subscription start date. Monthly subscriptions are non-refundable after the 7-day period following the subscription start date or renewal date. Within the applicable refund period, Customers who have not entered any student data into the platform may request a full refund by contacting billing@kinderpedia.tech.
Refunds are not available for partial subscription periods. If you downgrade from an annual to a monthly plan, or reduce the student count tier during an active annual subscription, no credit or refund is issued for the remaining prepaid period. The change takes effect at the next renewal date.
In the event that Kinderpedia discontinues the Service or material features of the Service during an active subscription period, affected Customers will receive a pro-rated refund for the remaining prepaid period.
The Customer retains ownership of all data entered into the Service by the Customer's staff, including student records, grades, attendance data, behavioral records, and all other content ("Customer Data"). Kinderpedia acquires no ownership rights in Customer Data.
By entering Customer Data into the Service, the Customer grants Kinderpedia a limited, non-exclusive license to process Customer Data for the sole purpose of operating and delivering the Service, as described in these Terms and in the Data Processing Agreement entered into at the time of subscription.
Kinderpedia processes Customer Data as a data processor on behalf of the Customer acting as data controller. The Data Processing Agreement describes the subject matter, nature, purpose, and duration of the data processing, the types of personal data processed, and the categories of data subjects whose data is processed. In the event of conflict between these Terms and the Data Processing Agreement regarding data processing matters, the Data Processing Agreement prevails.
Kinderpedia does not use Customer Data for any purpose other than delivering the Service and fulfilling legal obligations. Customer Data is not shared with third parties except as described in the Data Processing Agreement and Privacy Policy.
The Customer may export Customer Data from the platform at any time during the active subscription period using the export tools provided within the platform. Standard export formats include CSV, XLSX, and JSON. Kinderpedia will maintain export functionality throughout the subscription term.
Following subscription termination, the Customer's designated administrator may request a final data export within 30 days of the termination date by contacting support@kinderpedia.tech. Kinderpedia will provide the export within 14 business days of the request. After 30 days following termination, Customer Data will be scheduled for deletion and export requests may not be fulfilled.
Customer Data is deleted from all Kinderpedia systems, including backups, within 90 days of the scheduled deletion date. Kinderpedia will provide written confirmation of deletion to the Customer's account administrator email address upon request.
Kinderpedia retains all intellectual property rights in the Service, including the software, platform architecture, documentation, trademarks, and all updates, modifications, and derivative works. Nothing in these Terms transfers any intellectual property rights to the Customer.
The Customer retains all intellectual property rights in Customer Data and in any content uploaded to the Service. By uploading content to the Service, the Customer warrants that it has the right to do so and grants Kinderpedia the limited license described in Section 5.
The Kinderpedia name, logo, and product names are trademarks of Kinderpedia SRL. The Customer may not use Kinderpedia trademarks without express written permission, except as required to factually describe the Customer's use of the Service (for example, in a notice to parents that the school uses Kinderpedia).
The Customer agrees to use the Service only for lawful purposes and in accordance with these Terms. The following uses are prohibited:
Entering data that the Customer does not have the legal right to process, including data obtained in breach of applicable data protection law. Using the Service to process data of individuals who are not enrolled students, staff, or parents/guardians of the subscribing school. Attempting to access, extract, or interfere with data belonging to other Kinderpedia customers. Using automated tools, scripts, or software to extract data from the Service except through Kinderpedia's documented API. Attempting to circumvent authentication or access controls. Uploading malicious software, unlawful content, or content that infringes third-party intellectual property rights.
Kinderpedia reserves the right to suspend or terminate access to the Service immediately, without prior notice, if we have reasonable grounds to believe the Customer is in material breach of this Section 8 or is engaging in conduct that poses a security risk to the Service or other customers.
Kinderpedia provides API access to subscribing schools on Enterprise and Growth plan tiers. API access is subject to rate limits documented in Kinderpedia's API documentation. Kinderpedia reserves the right to modify API rate limits and functionality, with reasonable notice to affected Customers.
API credentials must be kept confidential and must not be shared with third parties, including software vendors, without Kinderpedia's prior written approval. Any third-party integration must be authorized through Kinderpedia's integration partner process. Kinderpedia is not responsible for the actions of third-party applications that access the Service through a Customer's API credentials.
Kinderpedia targets 99.5% monthly uptime for the core platform, excluding planned maintenance windows. Planned maintenance is scheduled outside of peak school hours (07:00 to 18:00 Romanian time on school days) where possible and is communicated at least 48 hours in advance through the status page at status.kinderpedia.tech.
Customer support is available by email at support@kinderpedia.tech during business hours (Monday to Friday, 09:00 to 18:00 Romanian time). Enterprise plan subscribers receive priority support with a 4-hour initial response target for critical issues during business hours.
Kinderpedia does not guarantee that the Service will be free from errors or interruptions. Service availability is subject to internet connectivity conditions outside Kinderpedia's control, including the Customer's own network infrastructure and the infrastructure of sub-processors.
Each party acknowledges that during the subscription term it may receive confidential information from the other party. "Confidential Information" means any information marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure, including Customer Data, Kinderpedia's pricing, technical architecture, and product roadmap.
Each party agrees to maintain the confidentiality of the other's Confidential Information, to use it only for the purposes of performing obligations under these Terms, and to restrict access to it to employees and contractors who need to know it for those purposes. Confidentiality obligations survive termination of these Terms for a period of 3 years.
To the maximum extent permitted by applicable law, Kinderpedia's total liability to the Customer for any claims arising under or related to these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Customer to Kinderpedia in the 12 months immediately preceding the event giving rise to the claim.
Kinderpedia shall not be liable for: indirect, consequential, special, or punitive damages; loss of revenue or profit; loss of data (except as specifically provided in the Data Processing Agreement); business interruption; or any damage arising from the Customer's use of the Service in violation of these Terms or applicable law.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.
The Customer agrees to indemnify, defend, and hold harmless Kinderpedia SRL and its directors, employees, and contractors from and against any claims, losses, liabilities, damages, and costs (including reasonable legal fees) arising from: the Customer's breach of these Terms; the Customer's use of the Service in violation of applicable law; the Customer's processing of personal data in breach of applicable data protection law; or the Customer's infringement of third-party intellectual property rights through content uploaded to the Service.
These Terms commence on the date the Customer activates a subscription and continue until the subscription is terminated. Annual subscriptions renew automatically for successive annual terms unless either party provides written notice of non-renewal at least 30 days before the renewal date. Monthly subscriptions renew automatically unless cancelled through the customer portal before the renewal date.
Either party may terminate these Terms immediately by written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving written notice specifying the breach.
Kinderpedia may terminate these Terms and suspend the Service immediately if the Customer fails to pay invoiced amounts within 45 days of the due date (following the suspension notice described in Section 4.2), or if the Customer is subject to insolvency proceedings.
Upon termination, the Customer's access to the Service ceases. The data export and deletion process described in Section 6 applies. Sections 5, 7, 11, 12, 13, and 15 survive termination.
These Terms are governed by the laws of Romania, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending final resolution of a dispute.
Before initiating formal legal proceedings, the parties agree to attempt resolution through good-faith negotiation. Either party may initiate the negotiation process by sending written notice specifying the dispute. If the dispute is not resolved within 30 days of the notice, either party may proceed to formal proceedings.
Kinderpedia may update these Terms from time to time. For material changes that adversely affect Customer rights, we will provide at least 30 days' written notice to the Customer's account administrator before the changes take effect. The Customer's continued use of the Service after the effective date constitutes acceptance of the updated Terms. If the Customer objects to a material change, it may terminate the subscription by providing written notice before the effective date; Kinderpedia will refund any prepaid fees for the period after termination.
These Terms, together with the Order Form (if applicable), the Data Processing Agreement, the Privacy Policy, and the Cookie Policy, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
The failure of either party to enforce any right under these Terms shall not constitute a waiver of that right.
The Customer may not assign or transfer its rights or obligations under these Terms without Kinderpedia's prior written consent. Kinderpedia may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, provided the assignee assumes all obligations under these Terms.
Notices required under these Terms shall be sent by email to the addresses on file for each party. Notice is deemed received on the business day following transmission, provided no delivery failure notification is received.
Questions regarding these Terms should be directed to:
Kinderpedia SRL
Bucharest, Romania
Email: info@kinderpedia.tech
Billing: billing@kinderpedia.tech
Support: support@kinderpedia.tech